Job Description

overview

Our client in the engineering sector is seeking to recruit a Business Line Manager for the Mechanic and Engineering department.

Responsibilities:

Assist in conducting and executing support services such as installation, maintenance, repairs and demonstration of related products and equipment within reasonable time and also to ensure quality service.
Lead a team of Technical Officer and supervise execution of works on sites and attend site meetings.
Responsible for providing technical support and back-up to the sales team.
To be able to work on an on-call basis after working hours.
Maintain a high level of grooming and dress code whilst on duty.

Maintenance Operational Management:

Ensure that planning and organisation are done in an efficient way by closely monitoring the work of Service Advisors, Spare Parts Advisors administrative staff and technical team.
Ensure that the maintenance operations are as per standards and to manufacturers' recommendations.
Provide input for budget/capex estimates for the Maintenance Department.
Ensure that job cards are opened/closed in a timely manner and regularly.
Ensure submission of comprehensive quotations to clients and follow up as and when required.
Monitor the client requests/complaints and ensure that latter are attended in a timely manner.
Hold meeting as and when required and communicate on a regular basis about the status of the maintenance department.
Ensure that sub-contractors comply as per contract agreement as and when required.
Liaise with external suppliers and report any manufacturer's defects on equipment.
Implements action plan to minimise reworks.